MANAGEMENT TEAM

  • Keshav Murugesh

    Group Chief Executive Officer

    Keshav Murugesh serves as Group Chief Executive Officer and Member of the Board of Directors of WNS. Based in Mumbai, Keshav is responsible for executing the business strategy, and directing the overall performance and growth of the organization. He is a member of The Wall Street Journal (WSJ) CEO Council and has been the Chairman of Nasscom* for 2019-2020. He was also the Chairman of the Nasscom Consumer Interest Protection Task Force. Keshav is a Member on the Board of WNS Cares Foundation that focuses on community-related projects, especially education for lesser-privileged children in WNS locations globally. Prior to WNS, he has held several leadership positions in global companies, including President and CEO, Syntel Inc. and ITC Ltd. (an affiliate of BAT Plc). Keshav is a social evangelist, who introduced the first-ever Cyber Crime educational series for the Mumbai Police through WNS and Nasscom. He was the founder Chairman of Students in Free Enterprise (SIFE) India, now known as Enactus, a global organization involved in educational outreach projects in partnership with businesses. He is a Fellow of The Institute of Chartered Accountants of India and a recipient of the prestigious Chartered Accountants Business Achiever award, 2013. He has been honored as an 'Outstanding CEO' at the Asia Pacific Entrepreneurship Awards, 2015. He has also won the coveted 'India Disruptor of the Year' award at the CNBC-TV18 India Business Leader Awards, 2018.
    *Nasscom - National Association of Software and Services Companies

  • R. Swaminathan

    Chief People Officer

    R. Swaminathan (Swami) is responsible for the entire gamut of people-oriented operations. He is a member of the 'WNS Executive Management Council.' Prior to WNS, Swami has held leadership positions at CA Technologies, he was the Head of HR at Syntel and has helmed diverse roles at GE spanning operations and sales. He is a change management coach and a keen practitioner of six sigma. Swami has a Master’s degree in Social Work from the University of Madras.

  • Gautam Barai

    Chief Operating Officer

    Gautam Barai is the Chief Operating Officer and is responsible for entire gamut of Operations, Client Relations, Technology and Capability creation across the organization. He began his tenure at WNS leading operations for the AVIVA business in 2009, and was instrumental in growing the Insurance practice at WNS before becoming the Business Unit Leader for Banking & Financial Services, Insurance and Healthcare. He most recently held the post of Chief Business Officer at WNS. He is also a member of the 'WNS Executive Management Council’. Prior to joining WNS, Gautam was Senior Vice President - Business Executive Operations at Bank of America. Prior to Bank of America, he served as SVP & Head of BPO at Countrywide Financial Corporation leading a team of more than 5,000 employees. At Countrywide, he was instrumental in setting up and managing BPO operations in both India and Costa Rica. He holds MBAs from Columbia University and London Business School.

  • Sanjay Puria

    Chief Financial Officer

    Sanjay Puria is the Chief Financial Officer, and leads the Global Finance and Information Technology functions. He is a member of the 'WNS Executive Management Council.' A large part of Sanjay's experience has been in the offshore services industry. Sanjay has held several leadership positions within WNS in the finance function. He is a Chartered Accountant (CA) from the Institute of Chartered Accountants of India and a Certified Public Accountant (CPA) from the American Institute of Certified Public Accountants.

  • Deepak Gupta

    Chief Business Officer

    Deepak Gupta is responsible for executing business strategy, and driving the overall growth and performance of key business units including Travel, Shipping & Logistics, Utilities, Diversified Business, Manufacturing, Retail, Consumer Packaged Goods and Telecom. He is also the Global Capability and Practice Leader for Customer Interaction Services and manages the WNS South Africa business. Deepak is a member of the 'WNS Executive Management Council' and has held several leadership positions within WNS. Prior to WNS, he was with IBM Daksh. Deepak comes with a strong expertise in Travel and Tourism, and has a degree in hospitality management.

  • Sanjay Jain

    Chief Business Transformation Officer

    Sanjay Jain supports the organization and clients in large and transformative deals. He is a member of the 'WNS Executive Management Council,' and assists with the development and positioning of new capabilities and technologies. Prior to WNS, Sanjay was the founding partner of several technology start-ups. Sanjay holds an engineering degree in Electronics and Communication from Delhi University.

  • Pervez Workingboxwalla

    Chief Risk Officer

    Pervez Workingboxwalla is responsible for enterprise risk management, business continuity management, information security and data privacy, operational risk management, Sarbanes Oxley compliance and group internal audit. He has been with WNS for more than a decade, and prior to this, he was with Andersen Consulting. Pervez is a Chartered Accountant (CA) from the Institute of Chartered Accountants of India.

  • Gopi Krishnan

    General Counsel

    Gopi Krishnan has decades of experience as in-house counsel, primarily in the IT industry. He is a member of the 'WNS Executive Management Council.' Gopi provides legal and regulatory advice to the Board of Directors and senior management, oversees the company's customer and vendor contracts, dispute resolution, mergers & acquisitions, and areas around employment law. He has held several leadership positions in Infosys, IBM and corporate law firms. He is an alumnus of the National Law School of India University.

LEADERSHIP TEAM

  • Suhrid Brahma

    Chief Technology Officer

    Suhrid Brahma

    Chief Technology Officer

    Suhrid Brahma leads the WNS Technology Services and Internal Systems Development teams. He works closely with the business unit leaders in creating and delivering technology-driven solutions. He has decades of experience in the IT industry in various roles, including consulting. Prior to WNS, Suhrid worked with PwC, GE / Genpact, Deloitte and Wipro.

  • Krishnan Raghunathan

    Head, Finance & Accounting Services

    Krishnan Raghunathan

    Head, Finance & Accounting Services

    Krishnan Raghunathan is the Head of Finance & Accounting (F&A) practice and operations at WNS. He also leads the international delivery locations in China, Sri Lanka, Romania, Poland and Costa Rica. He has decades of experience across F&A, BPM, Sales Solutions and Capability functions. Prior to WNS, Krishnan held several key roles at Genpact. He is a Chartered Accountant (CA) from the Institute of Chartered Accountants of India.

  • Adrian McKnight

    Head, Transformation & Quality

    Adrian McKnight

    Head, Transformation & Quality

    Adrian McKnight is the Head of Transformation & Quality. He leads change management, and integration and drives the overall transformation agenda across WNS. Prior to WNS, Adrian held key portfolios at QBE Insurance. Before that, he was the Chief Data Officer for Suncorp Group in Australia.

  • Akhilesh Ayer

    Head, Research & Analytics

    Akhilesh Ayer

    Head, Research & Analytics

    Akhilesh Ayer is the Head of Research & Analytics (R&A). He is responsible for running WNS' R&A business while enabling the analytics agenda in client organizations. Akhilesh has an engineering background, and prior to WNS, has held key portfolios with Genpact and CRISIL.

  • Alpar Kamber

    Head, Procurement Services

    Alpar Kamber

    Head, Procurement Services

    Alpar Kamber is the Head of Procurement Services. He was the Founder and CEO of Denali Sourcing Services (now a part of WNS), a next-generation procurement services provider that enabled procurement organizations to influence more spend, and execute more effectively and efficiently. Prior to Denali, Alpar held management positions at Ariba, FreeMarkets, Diamond Technology Partners and E&Y.

  • Archana Raghuram

    Head, Marketing & Communications

    Archana Raghuram

    Head, Marketing & Communications

    Archana Raghuram leads Marketing, Employee Communications and Public Relations. She is responsible for driving WNS' end-to-end marketing strategy, sales enablement and brand management. She also spearheads the creation of compelling thought leadership for the company. Prior to WNS, Archana has worked with Oracle, and was a media journalist with leading Indian and international publications.

  • Cherrill Farnsworth

    Non-Executive Chairman, WNS-HealthHelp & Head of Strategy, Healthcare

    Cherrill Farnsworth

    Non-Executive Chairman, WNS-HealthHelp & Head of Strategy, Healthcare

    Cherrill Farnsworth serves as the Non-Executive Chairman of WNS-HealthHelp. She also leads the strategy for the Healthcare practice. Cherrill is a national expert on changing healthcare regulations. In recognition of her achievements, she has received the KPMG Peat Marwick High Tech Entrepreneur of the Year Award and the Ernst & Young Entrepreneur of the Year Award. The National Association of Specialty Health Organizations has named her ‘Most Influential in Specialty Health.'

  • Dan Sullivan

    Business Unit Head, Energy & Utilities

    Dan Sullivan

    Business Unit Head, Energy & Utilities

    Dan Sullivan is the Business Unit Head for Energy & Utilities vertical at WNS. He has decades of experience in Customer Interaction, Consulting, Analytics, Software Development and Business Process Operations. Prior to WNS, Dan has worked with IBM, Accenture, EY, Vertex and EndavaNA.

  • Danielle Head

    Head, WNS Assisstance

    Danielle Head

    Head, WNS Assisstance

    Danielle Head is responsible for driving the strategy and growth of WNS’ onshore claims management business. She has nearly a decade of experience in this sector. Before heading WNS Assistance, she has served as its Head of Finance for all key functions including financial planning and analysis, as well as strategic business development. Prior to WNS, Danielle has worked with PwC. She is a Chartered Accountant with the Institute of Chartered Accountants in England and Wales (ICAEW).

  • Dr. Gauri Puri

    Business Unit Head, Life Sciences & Healthcare Administration

    Dr. Gauri Puri

    Business Unit Head, Life Sciences & Healthcare Administration

    Gauri Puri leads the business for Life Science projects within the Healthcare business unit of WNS. She has decades of experience in industries including, Banking, Financial Services, Insurance and Healthcare across domains such as HR, training and operations. Prior to WNS, Gauri worked with Genpact, and was also a practicing dental surgeon for several years at the All India Institute of Medical Sciences (AIIMS).

  • Himanshu Bhardwaj

    Business Unit Head, Diversified Business, Manufacturing, Retail, CPG & Telecom

    Himanshu Bhardwaj

    Business Unit Head, Diversified Business, Manufacturing, Retail, CPG & Telecom

    Himanshu Bhardwaj serves as the Business Unit Head for Diversified Business, Manufacturing, Retail, CPG and Telecom at WNS. Prior to WNS, Himanshu has donned multiple global and leadership roles in Xchanging plc (a DXC company), Cambridge solutions Ltd. and FedEx.

  • Jay Venkateshwaran

    Business Unit Head, Banking & Financial Services, Consulting & Professional Services

    Jay Venkateshwaran

    Business Unit Head, Banking & Financial Services, Consulting & Professional Services

    Jay Venkateswaran is the Business Unit Head for Banking & Financial Services, and Consulting & Professional Services. He is responsible for the strategy, growth and financial performance of these businesses. Prior to joining WNS, he was with AT Kearney as Consulting Partner.

  • Jaison Augustine

    Business Unit Head, Shipping & Logistics

    Jaison Augustine

    Business Unit Head, Shipping & Logistics

    Jaison Augustine is the Business Unit Head for Shipping & Logistics vertical at WNS. He has decades of experience in international shipping and logistics industries. Prior to WNS, Jaison worked with CP Ships and American President Lines.

  • Jitender Mohan

    Head, Customer Interaction Services

    Jitender Mohan

    Head, Customer Interaction Services

    Jitender Mohan is the Head of Customer Interaction Services (CIS). He is responsible for the strategy, growth initiatives and financial performance of the CIS practice. He has decades of experience in the IT sector in various roles ranging from transformation, process re-engineering, operations, sales and training. Prior to WNS, Jitender worked with GE / Genpact and IBM.

  • Pieter Du Preez

    Managing Director, WNS South Africa

    Pieter Du Preez

    Managing Director, WNS South Africa

    Pieter Du Preez leads WNS South Africa after serving as Corporate SVP. He is currently responsible for leading the entire South African operation, which comprises five revenue-generating divisions in seven sites across the country. Pieter’s extensive industry-specific experience stems from his involvement in business solutions and process management at companies including Spescom Ltd, Bytes Technology Group and Intellica.

  • Kariena Greiten

    Chief Executive Officer, WNS-HealthHelp

    Kariena Greiten

    Chief Executive Officer, WNS-HealthHelp

    Kariena Greiten serves as the CEO of WNS-HealthHelp. In this role, Kariena is responsible for the performance and compliance of HealthHelp that oversees the management of high-tech, high-cost healthcare specialty spend for health plans. Prior to WNS, Kariena held management positions in Magellan Health, CIGNA Health Services, Tymetrix and Bank of America.

  • Manish Vora

    Executive Vice President & Head of Sales (Horizontal Offerings)

    Manish Vora

    Executive Vice President & Head of Sales (Horizontal Offerings)

    Manish Vora serves as the Global Sales Head for Horizontal Offerings [including Finance and Accounting (F&A), Customer Interaction Services, Analytics and HRO] across existing and prospective clients. With a background in finance, Manish has decades of experience in outsourcing, consulting, risk management, investment banking and audit. Prior to WNS, Manish worked with Accenture, Outsource Partners International and ICICI.

  • Manoj Chacko

    Business Unit Head, Travel & Leisure

    Manoj Chacko

    Business Unit Head, Travel & Leisure

    Manoj Chacko serves as the Business Unit Head for Travel and Leisure. He has decades of experience in the travel and aviation industry. Prior to WNS, Manoj has worked with Emirates, AmEx, Kingfisher Airlines and SOTC Business Travel.

  • Nimesh Akhauri

    Chief Growth Officer, EMEA & APAC

    Nimesh Akhauri

    Chief Growth Officer, EMEA & APAC

    Nimesh Akhauri spearheads the organization’s efforts to tap into new growth avenues across Europe, Middle East, Africa and Asia-Pacific. He is responsible for overseeing the Sales, Strategy and Advisor Relations functions in each of these key markets. Nimesh’s forte lies in transforming, managing and growing businesses across various geographies and industry segments. He will drive robust revenue growth, manage high-performance teams and continue to develop successful, long-standing client relationships in these geos.

  • Suhas Sethi

    Business Unit Head, Insurance

    Suhas Sethi

    Business Unit Head, Insurance

    Suhas Sethi is the Head of the Global Insurance Business Unit at WNS. He has decades of experience in global financial services BPM. Prior to WNS, he has donned leadership roles at Cognizant and GE / Genpact.

  • Tarun Tandon

    Head of Sales, Asia Pacific

    Tarun Tandon

    Head of Sales, Asia Pacific

    Tarun Tandon is responsible for the company's sales and growth strategy for the Asia-Pacific region. He comes with decades of experience in sales, delivery and operations across multiple industry verticals. He has extensive experience in Business Process Outsourcing and IT Services. Prior to WNS, Tarun held multiple sales and management roles with TCS.

  • Yogendra Goyal

    Chief Growth Officer, The Americas

    Yogendra Goyal

    Chief Growth Officer, The Americas

    Yogendra (Yogi) leads the company’s efforts in developing and implementing new growth strategies in North and South America. While positioning WNS for continued growth, Yogi also oversees the Sales and Strategy function, and advisor relations in these markets. He is responsible for planning, designing and implementing processes to support business growth by defining customer segments and new markets. Yogi brings with him proven capability in service delivery, transition, operations re-engineering, client management, pre-sales and sales. Prior to joining WNS, Yogi was with EXL serving as head of sales for the insurance and healthcare verticals. He began his BPM career in 1999 with GE Capital and has managed operations for GE Australia.